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Terms of Business

Terms of contract for trade at
The purpose of this page is to provide information about your rights and obligations when
you shop at

1. When you place an order

When you have placed a product order through our home page, our system will automatically send you an email that states which products you have chosen.
All orders are made in English.

Please note that the automatic reply (via email) is not a legally binding order confirmation that confirms that the agreement has been entered into.

It is only an electronic acknowledgement of the receipt of your order. Therefore, Rue de
Femme, has the possibility to cancel the order due to typographical errors, technical problems, lack of delivery and similar situations.

The binding order confirmation/invoice is sent to you together with the products that you have ordered.

2. Personal data

When registered, you always have the possibility to gain insight and you can object to a
registration in accordance with the rules of the Danish Act on Processing of Personal Data.
Personal data will not be divulged to third parties.

3. Cancellation of an order

Orders that have not yet been processed by Rue de Femme at the time of sending the ordered products can be cancelled by contacting

If the products have been sent by Rue de Femme v. PBO Group, to a certain extent you have the possibility to return them if you regret the purchase. See more details about the right of cancellation in section 6.

4. Prices

All of the prices listed are in DKK/EUR and include 25% VAT. The prices do not include

Reservations are made regarding tax changes, price errors, typographical errors, etc.

5. Payment

The ordered goods can be paid for on-line using Dankort, MasterCard, Maestro, Visa, Visa
Electron, JCB and American Express. This information is transmitted in encrypted form
between the customer and However, personal information (name, address,
etc.) is not encrypted.

6. Shipping and delivery

Rue de Femme attempts to send the products that you have ordered within two to five
weekdays after we have received your order. As a rule, ordered products are sent together. If Rue de Femme is not able to send the products to you within the stated period of time, we will inform you about this by email.

You only pay for deliveries once, regardless of how many products you purchase per order.
Delivery costs domestically 50 DKK, abroad inside EU 100.- DKK. -, abroad outside EU 400.- DKK.

Rue de Femme retains responsibility for the products until you have received them.

7. The right of cancellation and the right of return

In accordance with section 17 of the Danish Consumer Protection Act, PBO Group provides
the right of cancellation for 14 days. Received products must be returned in essentially the
same unused and undamaged condition.

The right of return and the right of cancellation start at the time when you have received the

You can return a product by sending it to:
Rue de Femme
c/o PBO Group
Brunbjergvej 5
DK-8240 Risskov
Mrk: Web shop

Please remember to mark the package ”Web shop”

In case you regret a purchase, you must cover the expense of returning the product yourself.

The amount that you have paid for the product, will be paid to you when Rue de Femme has
received your returned products.

When the right of cancellation and right of return are used, the money will be transferred back electronically. Electronic transfer can take up to five days before receipt.

8. The right to claim compensation for a defective product

In accordance with the rules of the Danish Sale of Goods Act, as a consumer you have the
right to claim compensation for a defective product for a period of 24 months for all products.

If you discover a flaw or defect in a purchased product, you must, as soon as possible and
within a reasonable amount to time, contact Rue de Femme and explain what the flaw or
defect is. The claim can be made by contacting and by sending the
purchase receipt from Rue de Femmes web shop, which will process your claim in the normal way.

If the product has a flaw or defect, Rue de Femme will attempt to remedy it or, alternatively,
carry out a redelivery.

9. Reservations and exemption from liability

Rue de Femme makes reservations for any tax changes, price errors, typographical errors,
technical errors, sold-out products and force majeure, including labour conflicts and defects in or delays in deliveries from sub-suppliers.